Informative

5 Questions small businesses should ask before choosing a paid social agency

February 27, 2025

Written by:
Ridhima Chatterjee
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In the fast-paced, swipe-right world of digital advertising, paid social campaigns can make or break your marketing game. Done right, they amplify your brand, reach the right audience, and drive results. Done wrong? Well, that’s money down the algorithmic drain.  Not all agencies know how to navigate the unique challenges of small business marketing. You need more than a “set it and forget it” vendor—you need a partner. Someone who’ll treat your ad spend like their own and craft campaigns that deliver real results.

Enter the paid social agency—your potential ticket to ad campaign success. But not all agencies are created equal. How do you pick one that’ll deliver the goods and not just the promises? Start by asking these five game-changing questions.

1. What’s your experience with businesses like mine?

Not every agency understands the unique challenges of, say, a small business trying to compete with big players or a B2B brand aiming to reach niche decision-makers. Ask about their track record with companies like yours.

An experienced business marketing agency will bring insights and strategies tailored to your industry, whether that’s targeted LinkedIn ads for B2B campaigns or conversion-focused campaigns for small businesses. Bonus points if they’ve worked with your audience before—they’ll already know how to speak their language.

2. What’s your secret sauce for campaign success?

(Translation: How do you make sure my campaigns won’t flop?) A solid agency isn’t winging it—they’ve got strategies that are sharper than your morning coffee. If their answer is, “We just boost posts,” run. If their answer is “We use your strategy, but make it better.” run faster. 

A great paid social agency goes way beyond basic tactics. They’ll take the time to understand your business goals, your ideal customers, and what platforms will give you the biggest bang for your buck.

Ask how they build their B2B marketing strategies or optimize for small business budgets. The best agencies will talk about everything from audience segmentation to A/B testing, ensuring every penny you spend is working overtime.

Ask about their process:

  • Audience insights: Who’s your ideal customer, and where do they hang out?
  • Channel expertise: From LinkedIn for B2B marketing to TikTok for consumer buzz, are they playing on the right fields?
  • Don’t forget the data: Are they tracking clicks, conversions, and everything in between to optimize your campaigns in real-time?

A great agency doesn’t just run ads—they turn your budget into a well-oiled lead-generating machine.

3. Can you show me results?

Receipts, please. If they’re as good as they say, they’ll have proof. Look for case studies, testimonials, and real-world B2B marketing examples that make you go, “Yes, that’s what I need.” Metrics matter. A good agency will gladly share past performance—ROI, engagement rates, or conversions from previous campaigns. Look for specifics:

  • What was their cost-per-click on a similar campaign?
  • How did they lower costs while increasing reach?
  • Can they show successful B2B marketing examples that align with your goals?

A transparent agency should have no problem sharing the receipts. And if they specialize in B2B advertising, they should have case studies showcasing campaigns that truly delivered.

A few red flags to watch out for:

  • Vague promises (“We’ll increase traffic” without specifics).
  • No data or metrics to back their claims.
  • Results that sound too good to be true (because they probably are).

Remember, the right agency will be proud to share their wins—and won’t ghost you when you ask the hard questions.

4. How do you keep campaigns fresh and effective?

Algorithms change. Audiences evolve. What works today could flop tomorrow. That’s why optimization is key. The best paid social agencies don’t just set up your campaign and call it a day—they’re in it for the long haul.

  • How often will they tweak and optimize?
  • Will you get regular updates on performance?
  • Are they leveraging tools like HubSpot Marketing, Semrush or Google Trends for analytics and reporting?

When your campaign is managed by experts who are obsessed with improvement, you’ll see results that just keep getting better. If they can talk about trends and proactive solutions rather than reactive fixes, you’re in good hands. 

5. What will our collaboration look like?

Let’s be real: you don’t want to work with an agency that ghosts you after onboarding. Look for a partner who sees themselves as an extension of your team. How often will they communicate with you? Will you get regular performance updates? How often will you meet? How often do you want to?

The best B2B marketing agencies make collaboration a priority. They’ll keep you in the loop with regular check-ins, listen to your ideas, and work with you to hit those big, audacious goals. At wonderwork, for example, we’re not just here to run ads. We’re here to strategize, problem-solve, and celebrate your wins right alongside you.

The wonderwork difference

It’s about finding a team that gets you—your goals, your challenges, and your vision. 

When you partner with an agency, you’re not just outsourcing tasks—you’re unlocking potential. With a dedicated team of experts handling your B2B marketing strategy, you can focus on growing your business while we handle the heavy lifting.

We’re not about vendor vibes. We’re about partnerships. Your success is our success, and we’re as invested in your growth as you are. So, if you’re ready to turn your paid social campaigns into ROI powerhouses, you know where to find us.